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Career Exploration

Hotel, Motel, and Resort Desk Clerks

Also called: Front Desk Agent, Front Desk Clerk, Guest Services Agent (GSA), Night Auditor

What They Do

Accommodate hotel, motel, and resort patrons by registering and assigning rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.

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